Service Coordinator - Engineering

US-CA-Rocklin
2 months ago
Job ID
2017-1139
# of Openings
1
Category
Operations
Type
Regular Full-Time

Overview

Our Engineering Work Coordinator serves as the main contact for the Field Engineers and acts as their voice at EMF’s Headquarters to get tasks done.

 

 

Here are a few phrases that describes the skill set & character required to be successful in this role

Extremely detail oriented, Aptitude for engineering/technical terminology & equipment, Quality is your motto for your work product, High level of Customer Service, Excellent typing speed (min. 60wpm), & passion for our ministry. Did I mention QUALITY, DETAIL ORIENTED, QUALITY, DETAIL ORIENTED & AWESOME CUSTOMER SERVICE?!!

If you have these skills & traits please read on....

 

Field Engineers are our life source when it comes to keeping our signal loud & clear! This role is crucial & helps make a huge impact with our listeners across the country. 

Satelite dish

 

Here's what you can expect from us.....

  • Challenging and ever-changing work environment
  • Growth and learning opportunities 
  • Super close group of team members who care
  • Excellent benefits (medical/dental/401K)
  • Work/life balance
  • Supportive, encouraging & prayerful culture

Responsibilities

Here's some of what you will be doing...

 

  • Open, follow-up on, and close work orders on behalf of the Field Engineer and/or Contract Engineer.
  • Coordinate and follow-through on shipping, including shipment status, on behalf of Field Engineers and/or Contract Engineers. 
  • Follow up on outstanding contractor invoices to ensure timely payment.
  • Work with shop to ensure that items ordered on behalf of the Field Engineer and/or Contract Engineer are delivered in a timely manner.
  • Order parts as needed from vendors, confirming correct price, updating shipping and tracking information, and updating Warehouse and/or NAV when received.
  • Make travel reservations (flights, hotel, and car) for Field Engineers.
  • Update Site Status on behalf of the Field Engineer.
  • Contribute to one of our largest teams at EMF by giving excellent customer service & support to our Field Members & internal staff. This team is extraordinary & unique. Sharing your talents with each other to serve our listeners in the best possible way!

 

Qualifications

Here's what we're looking for...

 

  • A background in serving a population of field employees in all time zones of the country.
  • High level of Customer Service.
  • Experience supporting technical and/or engineering staff a plus.
  • Demonstrated technical aptitude, ability to understand technical language, reports, and correspondence.
  • Strong computer skills, knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook).
  • Demonstrated ability to work on multiple, simultaneous projects.
  • Demonstrated ability to learn and use related software programs/applications.
  • Strong attention to detail, proven organizational skills.
  • Excellent communication and interpersonal skills.

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