TEMP Listener Services Representative - Swing Shift

US-CA-Rocklin
4 months ago
Job ID
2017-1169
# of Openings
1
Category
Administrative/Clerical
Type
Temporary Full-Time

Overview

Listener-Services-8P0A2447

 

Our Listener Services Representatives serve as an extension of what is happening on-air.  They are the communication hub that supports and responds to our listeners and donors on the phone, through social media and through email.

 

If you have strong communication skills (written & verbal)

 

If you enjoy being in a “behind the scenes”, support role

 

If you are a natural at problem solving; balancing guidelines, creative solutions and discernment

 

 

Then this position might be the one for you!

 

 

 

TEMP Information:

Duration:          Approx 10 months

Swing Shift:     Sun - Thurs   

           1:30pm - 10pm 

 

Qualifications

 


Here are a few qualifications that we're looking for... 

  • Prior experience working in an administrative customer service role. 
  • This is a writing intensive role, so excellent writing skills are a MUST! (Proper sentence structure, grammar, spelling & punctuation, etc.)
  • Our LSRs manage social media for both K-LOVE & Air1.  So being social media savvy is also a MUST! (FB, Twitter, Instagram & our MyKLOVE App, etc.)
  • Our LSRs respond to incoming calls for both K-LOVE & Air1.  So prior experience answering phones in a high call volume environment is also a MUST! 
  • Strong computer skills are important, because they are constantly toggling back & forth between systems & researching online.  (MS Office, Sharepoint, various search engines, & various Social Media platforms is where they spend most of their time).
  • A decent keyboarding speed is helpful, but accuracy is more important.
  • And most importantly, you must have a passion for the mission and values of K-LOVE and Air1.

 

 

This is a high energy, fast-paced, fast-changing environment.  Being successful in this role will be based on your understanding of who WE are, your knowledge of our audience and passion for our mission, values and beliefs. 

 

Employment Requirements:

  • Must pass a pre-employment background & reference check.
  • Must provide proof of legal authorization to work in the US.

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