The Desktop Support Technician II provides level II support to end users on a variety of technical issues, responding to phone, e-mail and in-person requests for technical support. This position is responsible for documenting, tracking, and monitoring the problem to ensure a timely resolution, in addition to identifying, researching, and resolving technical problems. The Desktop Support Technician II also maintains, upgrades and/or replaces computer hardware and software systems. Supported platforms include: Windows PCs, Apple Macs, Tablets and smart phones.
Our helpdesk team navigates the waters of technology like pros! And they have fun along the way!
Here are a few day to day taks that you'll see as a Desktop Support Tech II: