As a Listener Services Associate (LSA), you'll serve as an extension of what is happening on-air, through phone calls, text and social media engagement. Your goal is to offer accurate and timely responses to our listeners with outstanding customer service.
In this role, you'll be supporting and responding to our listeners. This puts you in a front line, first responder position, making it super important to listen well, show empathy and use sincere, conversational communication. You will also be expected to problem solve using ministry guidelines.
It’s a high energy, fast-paced, fast-changing position because the volume and momentum are media and technology driven.
20 - 28 hours/week.
Shift days & times are flexible, and can be mix & matched based on your availability.
The hours that need coverage are:
Mon - Fri
5pm - 10pm
Sat & Sun
6am - 10am
10am - 2pm
2pm - 6pm
6pm - 10pm
*Our listener services department does not close down on holidays. It is expected that ALL LSAs will share in coverage on a rotational basis.
Here's a few areas that you'll be responsible for...
Here's what we're looking for...