As a Listener Services Associate (LSA), you'll serve as an extension of what is happening on-air, through phone calls, text and social media engagement. Your goal is to offer accurate and timely responses to our listeners with outstanding customer service.
In this role, you'll be supporting and responding to our listeners. This puts you in a front line, first responder position, making it super important to listen well, show empathy and use sincere, conversational communication. You will also be expected to problem solve using ministry guidelines.
It’s a high energy, fast-paced, fast-changing position because the volume and momentum are media and technology driven.
Available Shifts: 26 hours/week
8 hours on Saturday, 8 hours on Sunday, plus two 5-hour shifts during the week.
The available shifts are as follows:
Sat: 9:30am - 6pm
Sunday: 6am - 2:30pm
Mon, Tues or Fri: 5pm - 10pm
*Our listener services department does not close down on holidays. It is expected that ALL LSAs will share in coverage on a rotational basis.
Here's a few areas that you'll be responsible for...
Here's what we're looking for...