• Network Operations Center (NOC) Supervisor

    Job Locations US-CA-Rocklin
    Posted Date 2 weeks ago(5/8/2018 8:19 PM)
    Job ID
    # of Openings
    Regular Full-Time
  • Overview

    K-LOVE & Air1’s NOC is key to keeping its over 900-station network on the air


    At Educational Media Foundation, our Network Operations Center is absolutely vital to keeping our signals on the air and operating legally. Having a NOC allows fewer engineers to support more signals than would otherwise be practical, and to do that task remarkably well.


    The NOC demonstrates just how effectively a large radio network can operate when comprehensive, real-time data are captured in a unified setting and acted upon by skilled professionals. The result is increased uptime, better operational efficiencies, healthier staff and ultimately a better experience for our listeners.


    Today, each of the 34 staff engineers at EMF manages between 25 and 45 signals, and yet our networks maintain an overall reliability nearing 99 percent, and that number continues to improve each year. This would simply not be possible without our NOC and the eight dedicated technicians who keep it running 24/7/365.


    If you would like to be a part of this dedicated team of professionals, please read on!


    Here’s some of what you might be doing daily:

    • Supervise the NOC Technicians, providing team-building leadership, mentorship, and maintain the team schedule and time cards.
    • Work regular shifts in the NOC and provide fill-in coverage for absent staff.
    • Interpret and verify coded audible or visible signals received on transmitter remote control systems indicating transmitter or other related problems at EMF’s facilities.
    • Use advanced trouble-shooting skills to isolate and repair equipment and/or resolve software/firmware problems in broadcast equipment.
    • Take corrective and proactive action to resolve problems or report problems to Engineers and/or coordinate contract personnel for dispatch for corrective action with moderate supervision.
    • Assist Engineers with operation, testing, and remote repair of broadcast equipment (such as remote-control equipment, satellite-fed equipment and communications equipment) used in radio broadcasting.
    • Partner and communicate with employee and contract engineers in Rocklin and in remote locations to accomplish objectives and tasks.
    • Create, update and close work orders.
    • Verify daily delivery and integrity of transmitter and activity logs. In addition, prepare other reports including telemetry analysis as appropriate.
    • Adjust Network Operations Center equipment to ensure uninterrupted service.
    • Assist in various adjustments and repairs to EMF uplink and related equipment.
    • Contribute written documentation of processes and procedures, adhering to EMF Documentation standards, as required and directed by supervisor.
    • Proactively contributes to the team environment, balancing team and individual responsibilities. Build morale and group commitment to goals and objects, providing support and encouragement within the work environment.
    • Maintain professional competency, knowledge and skills necessary to effectively perform job duties by taking personal responsibility for professional development and training.
    • Carry out other duties as assigned by Chief Engineer.

    Here’s some background and experience you might have:

    • Proven excellent leadership and team-building skills.
    • Advanced knowledge of transmitter operations and legal limits.
    • Advanced knowledge of SMTP, IP, VSAT, Remote Control Systems, Processors, Endecs, to perform NOC duties as assigned and provide 2nd level troubleshooting of broadcast and communication equipment with minimal supervision.
    • Strong attention to detail.
    • Ability to think logically from problem to solution and when appropriate develops alternative solutions.
    • Strong communication and customer service skills. Ability to communicate internally and externally and respond to "customer" concerns.
    • Ability to speak effectively before customers/listeners or other employees.
    • Proven ability to deal with multiple, simultaneous problems in a systematic and logical manner.
    • Intermediate understanding and ability to isolate problems with satellite technology.
    • Demonstrated teamwork and the ability to partner and work well with others.
    • Ability to carry out instructions. Ability to deal with problems and resolve problems in a timely manner. Ability to think logically from problem to solution and when appropriate develops alternative solutions.
    • Proficiency with MS Office products and other common software (internet browsers, etc.).
    • Ability to develop a basic understanding of FCC rules and regulations over time.

    In addition:

    • Must pass a pre-employment reference screen
    • Proof of legal authorization to work in the United States

    If you would like to learn more about our NOC, click on the link below; written by our Chief Engineer

    Article about our NOC


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