Educational Media Foundation

  • Listener Services Associate - Part Time

    Job Locations US-CA-Rocklin
    Posted Date 1 month ago(1 month ago)
    Job ID
    2018-1275
    # of Openings
    8
    Category
    Administrative/Clerical
    Type
    Regular Part-Time
  • Overview

    Listener Services2

     

    As a Listener Services Associate (LSA), you'll serve as an extension of what is happening on-air,  through phone calls, text and social media engagement. Your goal is to offer accurate and timely responses to our listeners with outstanding customer service.

     

    In this role, you'll be supporting and responding to our listeners.  This puts you in a front line, first responder position, making it super important to listen well, show empathy and use sincere, conversational communication.  You will also be expected to problem solve using ministry guidelines.   

     

    It’s a high energy, fast-paced, fast-changing position because the volume and momentum are media and technology driven.

     

    Work Schedule:

    Sunday & Saturday:  Mornings (6am - 2pm) 

    Extra  hours Mon - Fri from 5-10pm can be given based on personal availability.

    * When you apply, please indicate your availability. 

     

    *Our listener services department does not close down for many of the holidays.  It is expected that all team members will share in coverage on a rotational basis.

     

    This is an on-site position at our headquarters in Rocklin, CA. 

    Responsibilities

    Here's a few areas that you'll be responsible for...

    • Answer phones. 
    • Monitoring social media forums and respond.
    • Crisis call screening and follow up with Pastors.

     

    Qualifications

    Here's what we're looking for...

    • Experience working or volunteering in an administrative customer service environment.  Experience answering phones in a professional setting a plus.
    • Strong computer skills; with proficiency using of Microsoft Office (Word & Outlook), Sharepoint, search engines, Social Media forums and smart devices.
    • Minimum keyboard speed of 40 WPM.
    • Demonstrated understanding and knowledge of our listener supported ministry.
    • Excellent interpersonal and communication skills with demonstrated value on teamwork.
    • Demonstrated ability to represent ministry professionally and maintain listener confidentiality.
    • Candidates currently residing in the Rocklin/greater Sacramento area preferred

    Employment Requirements:

    • Must pass a pre-employment background & reference check.
    • Must provide proof of legal authorization to work in the US.

     

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