Educational Media Foundation

  • Pastoral Support Specialist

    Job Locations US-CA-Rocklin
    Posted Date 2 months ago(10/30/2018 12:05 PM)
    Job ID
    # of Openings
    Regular Full-Time
  • Overview

    Thousands of K-LOVE & Air1 listeners reach out to our Pastoral Care team over the phone, through email and social media, looking for prayer and spiritual support.  Our team of Pastoral Support Specialists support our pastors, by serving as the first contact for callers, offering support and prayer. 


    The environment is high energy, fast-paced and fast-changing.  If you are computer savvy, and love praying with others and bringing encouragement into people’s lives, this might be the position for you!


    This is a full time, on-site position based at our headquarters in Rocklin, CA.


    Shift Schedule:  

    Tuesday - Saturday 2:00pm - 10:30pm 


    *Must be able to work holidays as needed.









    As a Pastoral Support Specialist, here are a few things you'd be doing...


    • Answer pastoral phone calls and complete initial intake and assessment.
    • Screen for appropriate support based on caller communication.
    • Pray with listeners without counseling, advising or rebuking.
    • Provide resources to assist callers.
    • From a pastoral support perspective, respond to email, social media and other communication from listeners using brand voice and identity.
    • Specifically, demonstrate an understanding of scripture by including appropriate verses in responses; demonstrating the different tone that accompanies the Air1 voice vs. K-LOVE.
    • Provide crisis call screening and follow-up to all incoming communication channels, working closely with the ministry pastoral team.


    As you can imagine, the nature of our work can get pretty serious and heavy at times, so we like to try to lighten things up. We've found that Nerf-gun battles are a great way to let off some steam!


    Pastoral Care collage


    Here's what we're looking for...


    • Minimum of an Associate Degree in biblical studies, theology, psychology  or equivalent.
    • Minimum 2 years of hands on ministry required. Experience with counseling, social work and or personal coaching a plus.
    • Demonstrate a knowledge of Christian/Biblical approach to spiritual care services.
    • Must be able to demonstrate discernment on spiritual issues and have excellent listening skills.
    • Demonstrated understanding and knowledge of ministry & scripture.
    • Excellent interpersonal and communication skills, with a sincere desire to minister to others.
    • Demonstrated ability to work independently, problem solve and contribute to the Pastoral Care Team.
    • Strong computer skills; knowledge of Microsoft Office (Word, Excel, Outlook), various Social Media forums and smart devices.
    • Minimum keyboard speed of 45 WPM.
    • Ability to juggle inbound/outbound calls and email communication with accuracy and excellence.
    • Versatile and flexible, able to adapt to an ever changing environment.
    • Candidates currently residing in the greater Sacramento area preferred.




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