Educational Media Foundation

  • Donor Support Specialist

    Job Locations US-CA-Rocklin
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    # of Openings
    Donor Engagement
    Regular Full-Time
  • Overview

    At K-LOVE/Air1 Radio, we are 100% supported by our donors. Because of their generous financial support, we can reach millions of listeners through radio, social media, streaming, and web.  If this idea intrigues you and you want to learn more, we have an opportunity for someone who loves building relationships and supporting donors to start their career in fundraising.


    To succeed in the world of Fundraising you will:

    • Be extremely detail oriented, organized, thorough, and efficient
    • Have a high work ethic and desire to help others on your team
    • Thrive in an environment of over-the-top customer service and be highly relational
    • Truly desire to pick up the phone and make outbound calls to donors
    • Be comfortable and satisfied, sitting 6+ hours a day
    • Be flexible moving between computer and manual processes
    • Be social, relational, caring, with others, but we do have a lot to accomplish, so able to balance that with getting to the work at hand
    • Can identify potential capacity in a donor and move them up to mid-level Advisors when appropriate
    • Like to follow rules and processes
    • Have excellent verbal and written skills (ability to write in our brand voice)
    • Be experienced in MS Office Products and ability to quickly learn new systems
    • Desire to move into this role as a career opportunity within fundraising or a similar field
    • Be donor passionate, donor centric

    Joining our team as a Donor Support Specialist, you are the first contact for donors who email or call with questions about their account. You will assist them with any account changes, answer questions, or simply build a relationship as you work to understand their support goals. The Donor Support Specialist team is on the phone up to 90% of their day with incoming and outgoing calls. Our goal with outbound calls is to simply call and thank donors for their gift. You will find, over time, as you learn more about our donors, many have a desire to become more involved with our ministry. Those are the instances when you would connect them to our Donor Advisors.


    The Donor Advisor is the next step in your career advancement. Learning how to build strong relationships and interest in community initiatives via face to face and phone conversations is the core reason that role exists. Donor Advisors also work closely with our Senior Donor Advisors who work with donors who have a high giving capacity.


    Fundraising professionals are highly sought after, respected and make a huge impact on their cause. What a rewarding way to spend your career!


    What’s it like to work at K-LOVE & Air1, click on this link and find out! Video


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