Educational Media Foundation

  • VoIP Engineer II

    Job Locations US-CA-Rocklin
    Posted Date 4 days ago(10/11/2018 1:15 PM)
    Job ID
    2018-1306
    # of Openings
    1
    Category
    Information Technology
    Type
    Regular Full-Time
  • Overview

    In our world, everything that we do is impacted by telecommunications.  It directly interfaces with all parts of our ministry.  Therefore, it is an integral part of our overall technology strategy. 

     

    As a VoIP Engineer within your organization, do you feel like the work that you do is a "priority"? 

    Are you able to influence the direction of technology within your organization?

    Do you participate in your technology group's strategic planning?

    Here at EMF, you will.  

     

    We are currently looking for a VoIP Engineer II to define, deploy and maintain our in-house Cisco CUCM & UCCX telephony architecture and its associated network connections and components. In this role, you'll manage projects for VoIP initiatives, plan, and configure advanced features as requested by various business stakeholders and contact centers to ensure that our telephony requirements are met. You will need to collaborate with various technical teams to validate technical designs, ensure system deliverables are completed on time, and technical solutions are adequately tested before deployment.

    Responsibilities

    A few tasks that you'll be responsible for...

    • Serve as Tier II escalation point for all staff voice needs.
    • Provide technical support and troubleshooting to Layer 2/3 Cisco switching and routing infrastructure including Voice Gateways, ATA’s, ISR’s, Nexus, & Catalyst devices.
    • Provide enhancements to support daily operations for Cisco Unified Communications Manager, Unity Connections, & Cisco Unified Contact Center Express based on business stakeholder requirements.
    • Ensure architecture, security, design, development, and testing standards are up-to-date and adhered to including the creation of technical documentation.
    • Develop and communicate architectural proposals for various projects and initiatives pertaining to telephony improvements & enhancements.
    • Provide guidance to system security and ensure practices meet PCI certification processes.
    • Share responsibility with the Architecture, Information Security, Software Development and other departments to manage ongoing enterprise architecture governance structure on basis of business and technology strategies.

     

     

    Qualifications

    Here's what we're looking for...

    • 5+ years hands-on LAN & WAN design, implementation, and troubleshooting required.
    • 5+ years hands-on design, implementation, and troubleshooting of Cisco Unified Communications systems, including: Cisco Unified Communications Manager (Call Manager), Cisco Unity Connection, Cisco Unified Presence Server/IM & Presence, Cisco Emergency Responder, Cisco Unified Contact Center Express, Cisco Unified Border Elements, & Cisco Voice Gateways.
    • 5+ years hands-on implementation, and troubleshooting of telephony and data circuits, including: Fiber Circuits, Internet Circuits, SIP Trunks, T1 Lines, MPLS, ISDN PRI's, & Analog Lines required.
    • 5+ years hand-on design, implementation, and troubleshooting of Cisco Routing and Switching equipment required.
    • Contact Center Technology, Video and/or Tele-presence collaboration, and Data Center Networking Experience desired.
    • Experience with Cisco Partner/Reseller Environment, Cisco Security Solutions (ASAs, IDS/IPA/802.1x, Dynamic Routing Protocols (BGP, OSPF, EIGRP), and Remote Teleworker Connectivity (IPSec VPNs, SSLVPNs, DMVPN) preferred.
    • Curious nature; wanting to work with and experiment with new functionality.
    • Active Cisco Professional Level Certifications (e.g. CCNA) preferable.

     

    Employment Requirements:

    • Must pass a pre-employment reference and background check
    • Proof of legal authorization to work in the United States

     

    No Third Party Vendors at this time.

     

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