As a Customer Service Rep, we title them, Listener Services Associate (LSA), you'll serve as an extension of what is happening on-air, through phone calls, text and social media engagement. Your goal is to offer accurate and timely responses to our listeners with outstanding customer service.
In this role, you'll be supporting and responding to our listeners. This puts you in a front line, first responder position, making it super important to listen well, show empathy and use sincere, conversational communication. You will also be expected to problem solve using ministry guidelines.
It’s a high energy, fast-paced, fast-changing position because the volume and momentum are media and technology driven.
PART TIME Work Schedule: 2 different shift opportunities
Open 1: SUN 9AM-5:30PM; THURS 5PM-10PM; FRI 5PM-10PM
Open 2: WED 5PM-10PM; FRI 5PM-10PM; SAT 1:30PM-10PM
Open 3: SUN 6AM-2:30PM; THURS 5PM-10PM; FRI 5PM-10PM
This position pays $13.00/hour.
*Our listener services department does not close down for many of the holidays. It is expected that all team members will share in coverage on a rotational basis.
This is an on-site position at our headquarters in Rocklin, CA.
Here's a few areas that you'll be responsible for...
Here's what we're looking for...