Educational Media Foundation

Pastoral Support Specialist (Full Time)

Job Locations US-TN-Franklin
Posted Date 2 months ago(8/16/2021 5:01 PM)
Job ID
# of Openings
Regular Full-Time


Thousands of K-LOVE & Air1 listeners reach out to our Pastoral Care team over the phone, through email and social media, looking for prayer and spiritual support.  Our team of Pastoral Support Specialists support our pastors, by serving as the first contact for callers, offering support and prayer. 


The environment is high energy, fast-paced and fast-changing.  If you feel called to prayer ministry and love praying  with others and bringing encouragement into people’s lives, this might be the position for you!


FT Shifts:

1.FTSunday – Thursday 12:00 – 8:30 PM
2.FTTuesday – Saturday 3:00 – 11:30 PM  
3.FTSunday – Thursday 3:00 - 11:30 PM

*Must be able to work holidays as needed.


Pay Rate:  $15-16/hr + benefits

We offer a rich benefits package including medical, dental, vision, matching 401K, generous paid vacation, sick and holiday. In addition, you will enjoy the ability to pray openly, free access to LinkedIn Learning platform,  meaningful work relationships and more. 


Location:   On-site in Franklin, TN










As a Pastoral Support Specialist, here are a few things you'd be doing...


  • Answer pastoral phone calls and complete initial intake and assessment. (on average about 40 calls/day)
  • Provide crisis call screening and follow-up to all incoming communication channels, working closely with the ministry pastoral team.
  • Pray with callers without counseling, advising or rebuking.
  • Provide caller resources and scripture to assist them in their situation.
  • Demonstrate an understanding of scripture by including appropriate verses in responses; demonstrating the different tone that accompanies the Air1 voice vs. K-LOVE.
  • From a pastoral support perspective, respond to email, social media and other communication from listeners.

As you can imagine, the nature of our work can get pretty heavy at times, so we like to try to lighten things up.  We've found that Nerf-gun battles are a great way to let off some steam!


Pastoral Care collage


Here's what we're looking for...


  • 2+ years of experience within some sort of prayer ministry required. (i.e. Church, school, etc.)
  • Solid understanding of scripture and demonstrate strong knowledge of God's word.
  • Must be able to demonstrate discernment on spiritual issues and have excellent listening skills.
  • Excellent interpersonal and communication skills.
  • Strong computer skills; knowledge of MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn EMF-specific systems.  Minimum keyboard speed of 45 WPM.
  • Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence.
  • Familiarity to Christian/Biblical approach to spiritual care services a plus.
  • Associates degree (or higher) in biblical studies, theology or equivalent a plus!
  • Candidates within commute distance of Franklin, TN preferred.
  • VALUES FIT is top priority. Do our values align with yours?  Mission, Beliefs & Values.

This employer uses E-Verify.


Empathy, compassion, Bible, Church, Ministry, phone, call center, crisis, prayer, christian jobs


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