Educational Media Foundation

Pastoral Support Specialist (Full Time)

Job Locations US-TN-Franklin
Posted Date 2 weeks ago(9/20/2022 2:29 PM)
Job ID
# of Openings
Regular Full-Time


2022 Pastoral Supt


Thousands of K-LOVE & Air1 listeners reach out to our Pastoral Care team over the phone, through email and social media, looking for prayer and spiritual support, and we have a team of  Pastoral Support Specialists who is there for them!   This team plays a vital role here at they ministry by supporting our pastors, serving as the first contact for callers, and offering support and prayer 7 days/week. 


Our high call-volume environment is fast-paced and dynamic.  This is a challenging role, but also a rewarding one.   If you feel called to praying with others and to bring encouragement into people’s lives, this might be the role for you!


Shift Hours:  Evening Shifts

Tuesday - Saturday, 3:30 PM – 12:00 AM  -OR-

Sunday – Thursday 3:00 PM – 11:30 PM

*Must be able to work holidays as needed.


Pay Rate:  $17/hr with benefits


Work Location:   On-site in Franklin, TN 


As a Pastoral Support Specialist, here are a few things you'd be doing...


  • Answer pastoral phone calls and complete initial intake and assessment. 
  • Provide crisis call screening and follow-up to all incoming communication channels, working closely with the ministry pastoral team.
  • Pray with callers without counseling, advising or rebuking.  For liability reasons, this role does NOT provide pastoral counsel at all.
  • Provide caller resources and scripture to assist them in their situation.
  • Demonstrate an understanding of scripture by including appropriate verses in responses; demonstrating the different tone that accompanies the Air1 voice vs. K-LOVE.
  • From a pastoral support perspective, respond to email, social media and other communication from listeners.


Here's what we're looking for...


  • 2+ years of experience within some sort of prayer ministry is required. (i.e. Church, school, etc.)
  • Solid understanding of scripture and demonstrate strong knowledge of God's word.
  • Able to demonstrate discernment on spiritual issues and have excellent listening skills.
  • Excellent interpersonal and communication skills.
  • Strong computer skills;  MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn new systems.  Keyboarding speed of about 45+ WPM.
  • Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence.
  • Associates degree (or higher) in biblical studies, theology or equivalent a plus!
  • Bilingual skills a plus!
  • This is an on-site position, so candidates within commute distance of Franklin, TN preferred.
  • Most importantly, someone who is grounded in their faith and passionate about the mission of Educational Media Foundation.  (Our Mission, Values & Beliefs)


What we can offer you:

As the nation’s largest nonprofit Christian Media organization, we provide a competitive compensation and a Total Rewards Package includes medical, dental and vision coverage, as well as a matching 401K plan. To help you balance your work and personal life, we have a generous paid time off policy. In addition, we also have some not so usual benefits, like the ability to pray openly, daily prayer times, ministry connection groups, unlimited access to LinkedIn Learning, meaningful work relationships and more. 




Call center, contact center, crisis line, christian jobs, receptionist, customer service


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