As part of our mission to provide exceptional call center care, we rely heavily on our cutting-edge phone systems. You will play a crucial role in maintaining and optimizing our on-premise Cisco CUCM & UCCX, Cisco Cloud Contact Center, and other auxiliary telephony systems. What sets this position apart is the chance to be involved right from the beginning. Our brand-new, state-of-the-art, 5-story building is almost complete, and you will have the unique opportunity to be part of the installation process for our phone infrastructure.

Every call we receive is significant, as our teams provide support, prayer, and guidance to those in need. Your expertise will directly impact the lives of individuals seeking the hope of Jesus. How you ask? You'll support projects for VoIP initiatives, plan, and configure advanced features as requested by various business stakeholders and contact centers to ensure that our telephony requirements are met. You will collaborate with various technical teams to validate technical designs, ensure system deliverables are completed on time, and technical solutions are adequately tested before deployment.

Technical skills necessary to be successful:

• 5+ years hands-on LAN and WAN design, implementation, and troubleshooting required.
• 5+ years hands-on design, implementation, and troubleshooting of Cisco Unified Communications systems, including: Cisco Unified Communications Manager (Call Manager), Cisco Unity Connection, Cisco Unified Presence Server/IM & Presence, Cisco Emergency Responder, Cisco Unified Contact Center Express, Cisco Unified Intelligence Center, VCS Expressway architectures, Cisco Unified Workforce Optimization and Quality Management, Cisco Unified Border Elements, & Cisco Voice Gateways.
• 5+ years hands-on implementation, and troubleshooting of telephony and data circuits, including: Fiber Circuits, Internet Circuits, SIP Trunks, T1 Lines, MPLS, ISDN PRI's, & Analog Lines required.
• 5+ years hand-on design, implementation, and troubleshooting of Cisco Routing and Switching equipment required.
• Active Cisco Professional Level Certifications (e.g. CCNA) preferable.

Nice to haves:

• Auxiliary Telephony Systems - Asterisk PBX Server, Session Border Controllers, and Singlewire InformaCast, PA System (IP/Analog). Experience desired.
• Contact Center Technology, Video and/or Tele-presence collaboration, and Data Center Networking Experience desired.
• Experience with Cisco Partner/Reseller Environment, Cisco Security Solutions (ASAs, IDS/IPA/802.1x, Dynamic Routing Protocols (BGP, OSPF, EIGRP), and Remote Teleworker Connectivity (IPSec VPNs, SSLVPNs, DMVPN) preferred.

Here's some of what you'll be responsible for:

• Serve as Tier II escalation point for all staff voice needs.
• Provide technical support and troubleshooting for Cisco switching and routing infrastructure including Voice Gateways, ATA’s, ISR’s, Nexus, & Catalyst devices.
• Provide enhancements to support daily operations for Cisco Unified Communications Manager, Unity Connections, & Cisco Unified Contact Center Express based on business stakeholder requirements.
• Ensure architecture, security, design, development, and testing standards are up-to-date and adhered to including the creation of technical documentation.
• Provide guidance to system security and ensure practices meet PCI certification processes.
• Keep current with technology and trends and propose governing principles to guide decision making pertinent to telephony infrastructure.

What can we offer you:

• We provide a competitive salary range – and that’s not all!
• Industry-leading Medical, Dental and Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday, and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for Educational Media Foundation, K-LOVE/Air1?

Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values. 

As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.  However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith.  Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.