The Senor VoIP Engineer is responsible for maintaining the organization’s on premise Cisco CUCM & UCCX telephony architecture, Cisco Cloud Contact Center, and other auxiliary telephony systems. The Senior VoIP Engineer will also support projects for VoIP initiatives, planning, and configuring advanced features as requested by various business stakeholders and contact centers to ensure that the organization’s telephony requirements are met. The role collaborates with various technical teams to validate technical designs, ensure system deliverables are completed on time, and technical solutions are adequately tested before deployment.

Here's some of what you will be doing:

• Serve as Tier III escalation point for all staff voice and collaboration needs including escalating to service partners, vendors, & maintaining a Service Level Agreement for customers.
• Provide technical support and troubleshooting to Layer 2/3 Cisco switching and routing infrastructure including Voice Gateways, ATA’s, ISR’s, Nexus, & Catalyst devices.
• Provide enhancements to support daily operations for Cisco Unified Communications Manager, Unity Connections, & Cisco Unified Contact Center Express based on business stakeholder requirements.
• Ensure the use of sound methodologies and collaboration with other technical staff in enterprise architecture design and ensure that technical solutions incorporate “best practices” and adhere to EMF’s architecture and compliance standards. 
• Ensure architecture, security, design, development, and testing standards are up-to-date and adhered to including the creation of technical documentation.
• Provide guidance to system security and ensure practices meet PCI certification processes.
• Share responsibility with the Architecture, Information Security, Software Development, and other departments to manage ongoing enterprise architecture governance structure on basis of business and technology strategies.
• Keep current with technology and trends and propose governing principles to guide decision making pertinent to telephony infrastructure.
• Promote agreed upon infrastructure principles and architecture and ensure inclusion, communication, and implementation across the organization. Ensure a balanced approach between Technology and Business needs.

Here's some experience we are seeking: 

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• Minimum 7 plus years hands-on experience with Local and Wide Area Networking design, implementation, and troubleshooting required.
• Minimum 7 plus years hands-on experience with design, implementation, and troubleshooting of Cisco Unified Communications systems, including: Cisco Unified Communications Manager (Call Manager), Cisco Unity Connection, Cisco Unified Presence Server/IM & Presence, Cisco Emergency Responder, Cisco Unified Contact Center Express, Cisco Unified Border Elements, & Cisco Voice Gateways.
• Minimum 7 plus years hands-on experience with implementation, and troubleshooting of telephony and data circuits, including: Fiber Circuits, Internet Circuits, SIP Trunks, T1 Lines, MPLS, ISDN PRIs, & Analog Lines required.
• Minimum 7 plus years hands-on experience with the design, implementation, and troubleshooting of Cisco Routing and Switching equipment required.
• Contact Center Technology, Video and/or Tele-presence collaboration, and Data Center Networking Experience desired.
• Experience in Auxiliary Telephony Systems - Asterisk PBX Server, Session Border Controllers, and Singlewire InformaCast, PA System (IP/Analog), desired.
• Experience with Cisco Partner/Reseller Environment, Cisco Security Solutions (ASAs, IDS/IPA/802.1x, Dynamic Routing Protocols (BGP, OSPF, EIGRP), and Remote Teleworker Connectivity (IPSec VPNs, SSLVPNs, DMVPN) preferred.
• Active Cisco Professional Level Certifications (e.g., CCNP) preferable.

What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for Educational Media Foundation, K-LOVE/Air1?

Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values. 

“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.  However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith.  Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”