Our Audience Engagement Phone Care team is like the behind-the-scenes magic makers of our on-air world. We make sure our listeners feel heard and taken care of by providing top-notch customer service with quick and accurate responses. Listening, empathy, and clear communication are key skills we use to tackle any inquiry that comes our way. We follow ministry guidelines but also get creative and think on our feet to find solutions that work for everyone. It's a dynamic and fast-paced role, fueled by the ever-evolving landscape of media and technology.

What you’ll be doing…

• Delivering outstanding service through written & verbal communication and effective follow-up. Communication channels include phones, email correspondence, social media and text.
• Respond to email correspondence.
• Assist our donors with account updates, and listeners with questions through live phone calls. (Lot’s of calls!)
• And more!

Success for this position is based on understanding and portraying the EMF brands, knowing our listening audience and being personally passionate about our mission and values. 

What we’re looking for...

• 2+ years of experience working in a customer service environment.
• Prior experience as a receptionist, writing correspondence or in customer service a plus!
• Strong written and verbal communication.
• Ability to multi-task inbound/outbound calls and written correspondence with a high level of accuracy.
• Strong attention to detail.
• Minimum keyboard speed of 45 WPM.
• Strong computer skills; with Microsoft Office (Word, Excel, Outlook), search engines, Social Media forums and smart devices.
• Understanding and knowledge of our ministry or Christian music is helpful.
• Ability to work independently, problem solve and contribute to the team.

What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for Educational Media Foundation, K-LOVE/Air1?

 Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values. 

“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.  However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith.  Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”