Has God given you the gift of wisdom, knowledge, counsel, piety or understanding? Or maybe God’s been calling you to pray with others and bring encouragement into people’s lives.  As believers we have been blessed with gifts from the Holy Spirit, and what better way to use your gifts than being a part of a ministry that ignites hope for millions of people across the globe! As our next Care Team Specialist I, you will connect with people each day offering prayer and spiritual support over the phone, through email, or on social media.

You will be working on the Pastoral Care team, which is a fast-paced and dynamic environment that handles a high call-volume. Your role will be challenging no doubt, but you have a tight-knit team of people who love and support one another. Warning: The Pastoral Department is known for having lots of snacks, Nerf guns, games, laughter, and you may experience deeper growth in your own faith.  

PT Hours available:

*Must be able to work holidays as needed.

Compensation:  $22/hr 

Location:   On-site in our Franklin, TN office

As a Care Team Specialist I, here are a few things you'd be doing...

• Answer pastoral phone calls and complete initial intake and assessment. 
• Provide crisis call screening and follow-up to all incoming communication channels, working closely with the ministry pastoral team.
• Pray with callers without counseling, advising or rebuking.  For liability reasons, this role does NOT provide pastoral counsel at all.
• Provide caller resources and scripture to assist them in their situation.
• Demonstrate an understanding of scripture by including appropriate verses in responses; demonstrating the different tone that accompanies the Air1 voice vs. K-LOVE.
• From a pastoral support perspective, respond to email, social media and other communication from listeners.

Here's what we're looking for...

• 2+ years of experience within some sort of prayer ministry is required. (i.e. Church, school, etc.)
• Solid understanding of scripture and demonstrate strong knowledge of God's word.
• Must be able to demonstrate discernment on spiritual issues and have excellent listening skills.
• Excellent interpersonal and communication skills.
• Strong computer skills; knowledge of MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn EMF-specific systems.  Minimum keyboard speed of 45 WPM.
• Ability to multi-task inbound/outbound calls and verbal/written communication.
• Familiarity to Christian/Biblical approach to spiritual care services a plus.
• Associates degree (or higher) in biblical studies, theology or equivalent a plus!
• Bilingual skills a plus!
• Because this is an on-site position, candidates within commute distance of Franklin, TN are preferred.
• VALUES FIT is top priority. Do our values align with yours?  Mission, Beliefs & Values

“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.  However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith.  Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”

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