Are you ready to take your telecommunications expertise to the next level? Join our dynamic team as a Telecom Engineer, where you'll be at the forefront of designing, implementing, and maintaining cutting-edge voice, video, and data communication systems. Reporting to the Unified Communications Infrastructure Manager, you'll play a pivotal role in ensuring our communication services are reliable, secure, and high-performing. If you have a passion for innovation and a proven track record in leading within the unified communications domain, we want you to help us support our organization's evolving business needs. Step into a role where your skills will shine and make a real impact!

Here's some of what you will be doing:

• Telecommunications Engineering and Design:
• Design, implement, and maintain complex voice and data communication systems, including VoIP, UCaaS, and other related technologies, specifically supporting contact center operations.
• Troubleshoot and resolve complex issues related to voice, video, and data communication services impacting contact center performance.
• Participate in the evaluation and selection of new telecommunications technologies and service providers, with a focus on contact center needs (e.g., ACD, IVR, CTI integration.
• Develop and implement strategies to improve performance, reliability, and security of voice and data communications for contact center
• Unified Communications Expertise:
• Demonstrate deep expertise in Cisco Unified Communications Manager (CUCM) and other relevant technologies with a focus on contact center features (ACD, IVR, CTI integration).
• Strong understanding of unified communications platforms (e.g., Microsoft Teams, Zoom Phone) and their contact center capabilities.
• Experience with advanced voice and data networking protocols (e.g., SIP, RTP, QoS) as they relate to contact center operations.
• Project Leadership and Execution:
• Lead and execute complex telecommunications projects, including system upgrades, migrations, and new deployments related to contact center infrastructure.
• Manage project timelines, budgets, and resources effectively.
• Ensure projects are delivered on time, within budget, and to the required level of quality, meeting contact center performance objectives.
• Documentation:
• Create and maintain comprehensive documentation for telecommunications systems, including physical and logical network diagrams, with a specific focus on contact center infrastructure.
• Publish technical documentation to explain the operation and function of voice, video, and data communication solutions, emphasizing their role in supporting contact center operations.
• Mentorship & Collaboration:
• Mentor junior engineers and provide technical guidance to other Team
• Collaborate effectively with other teams within the organization, including IT, engineering, business units, and contact center
• Communicate effectively with stakeholders at all levels, including executive

Here's some experience we are seeking: 

• Bachelor’s degree in computer science, information systems, or equivalent experience.
• Industry certifications (e.g., Cisco CCNP Collaboration, relevant UCaaS certifications) are highly desired.
• 5+ years of experience in telecommunications or a related field, with a strong emphasis on contact center technologies.
• Deep expertise in Cisco Unified Communications Manager (CUCM) and other relevant technologies with a focus on contact center
• Strong understanding of VoIP, SIP, and other voice communication protocols as they relate to contact center operations.
• Experience with unified communications platforms (e.g., Microsoft Teams, Zoom Phone) and their contact center capabilities.
• Strong understanding of networking concepts and protocols as they relate to contact center infrastructure.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
•  

What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for Educational Media Foundation, K-LOVE/Air1?

Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values. 

“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.  However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith.  Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”