Are you ready to lead with purpose and power up a mission-driven network?

We're looking for a Network Operations Center (NOC) Manager to guide a dynamic 24/7 team supporting K-LOVE’s national broadcast and infrastructure technologies. This is more than just a technical leadership role—it’s a chance to blend hands-on expertise with servant leadership, driving operational excellence while keeping our mission front and center. If you're passionate about IT systems, cloud environments, and building a culture of trust and accountability, this could be your calling.

**This role will work fully on-site at our headquarters in Franklin, TN. The schedule will be Monday - Friday, 8:30am-5pm.**

What will you do?

• Technical Operations & Support
  • Provide Tier 3–4 technical support for servers, business applications, and cloud infrastructure (AWS, Azure).
  • Support and maintain systems and networks to ensure high performance and service reliability across broadcast and IT environments.
  • Maintain in-depth knowledge of operating systems and key applications to support planning, testing, and implementation of technical initiatives. Evaluate user needs and contribute to continuous improvement.
  • Work closely with IT Help Desk to ensure an open line of communication between local office resources and the IT Help Desk to improve end user customer service levels.
  • Serve on special committees, work groups, project teams, or escalation teams related to various firmwide IT initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities.
  • Monitor and manage system updates, patching, and infrastructure documentation.
  • Monitor key performance indicators (KPIs) and operational metrics, driving continuous improvement to achieve targets.
  • Apply Tier 2 troubleshooting expertise across networking protocols (DNS, DHCP, TCP/IP, SNMP, IP), satellite (VSAT), and broadcast systems (transmitters, STL/TSL, processors, EAS/ENDECs).
  • Respond to technical issues with strong customer service orientation, addressing user concerns with professionalism and empathy.
  • Maintain compliance awareness and support regulatory requirements, including FCC rules and legal broadcast limits.
• Systems Administration & Automation
  • Automate operational tasks using scripting languages (PowerShell, Bash, Python).
  • Manage infrastructure tools and platforms, including SolarWinds, Git, Jira, Prometheus, Grafana, Docker, Kubernetes, Jenkins, and system health dashboards.
  • Support software deployments, hardware rollouts, and system integrations in collaboration with IT and DevOps teams.
  • Support ERP system integrations, including systems such as Sage, NetSuite, SAP, or Oracle.
• Cloud & Infrastructure Management
  • Maintain and troubleshoot cloud-based environments in AWS and Azure.
  • Work to improve system scalability, efficiency, and security in line with organizational objectives.
  • Collaborate with cross-functional teams on infrastructure planning and future-state architecture improvements.
• Leadership & Team Development
  • Lead, mentor, and schedule a 24/7 technical operations team to ensure incident readiness and continuous coverage.
  • Promote a culture of trust, accountability, and continuous improvement grounded in servant leadership.
  • Establish performance benchmarks, coach Team Members, and provide technical guidance aligned with Ministry values.
  • Analyze complex technical challenges, often under pressure, and guide Team Members toward structured, solution-oriented resolutions.
• Communication & Documentation
  • Draft clear incident reports, standard operating procedures, and technical documentation.
  • Provide verbal and written updates to internal stakeholders, including non-technical audiences.
  • Create and maintain accurate documentation of system changes, procedures, and troubleshooting efforts.
  • Present infrastructure updates and incident summaries to leadership and cross-functional teams.

What are we looking for?

• Bachelor’s degree in Information Technology, Computer Science, or related field – or 7+ years of equivalent professional experience.
• License and Certification: None required. Cloud certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator Associate), CompTIA Network+, SBE preferred.
• Minimum 5+ years in IT support, systems administration, or operations engineering.
• Minimum 5+ years or equivalent experience in broadcast engineering.
• Proficiency in Windows Server, Linux/Unix, and core networking concepts (DNS, DHCP, TCP/IP).
• Hands-on experience with cloud platforms (AWS, Azure) and virtualization tools.
• Familiarity with scripting languages (PowerShell, Bash, Python) to support automation and tooling.
• Strong interpersonal and communication skills with the ability to collaborate effectively across technical, business, and ministry teams.
• Experience with DevOps tools such as Docker, Kubernetes, Jenkins.
• Understanding of ERP systems and integrations (Sage, NetSuite, SAP, Oracle).
• Professional certifications such as:
  o CompTIA Network+
  o AWS Certified SysOps Administrator
  o Microsoft Certified: Azure Administrator Associate
• SBE Radio Operator Certification preferred or the ability to obtain within the first year of employment.
• Proven leadership experience with strong team-building and mentoring skills in a 24/7 technical operations or broadcast environment.
• Advanced understanding of broadcast systems, including transmitter operations, remote control systems, STL/TSL, processors, EAS/ENDECs, and legal broadcast limits.
• Solid expertise in networking and communication protocols such as SNMP, IP, VSAT, and satellite technologies, with the ability to perform Tier 2 troubleshooting with minimal supervision.
• Demonstrated ability to analyze and resolve complex technical problems, often under pressure, while managing multiple issues systematically and logically.

What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for K-LOVE?

K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values. 

“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.  However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith.  Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”