Reporting to the Director of Engagement Communications, the Stewardship Manager owns and delivers donor stewardship strategies and programs that strengthen donor trust, retention, and long-term engagement with the Ministry.

This role leads and supports donor communications, recognition, and impact reporting, overseeing both strategic planning and hands-on execution of stewardship initiatives.

Working closely with Engagement Communications, Development, Gift Operations, Donor Services, Data Services, and related teams, the Stewardship Manager manages systems, processes, and communications that contribute to a consistent, donor-center experience. In addition to performing core responsibilities, this role supports Development team members in other cross-team functions.

In addition, a VALUES FIT is top priority. Do our values align with yours?  Mission, Beliefs & Values. If so, please read on.

This role will be fully onsite at our Franklin, TN Headquarters

Please include audio/voiceover work samples.

Here’s just some of what you will be doing daily…

• Own and lead key stewardship programs, ensuring they are donor-centered, scalable and operationally sound to ensure long-term relationships with the Ministry’s key donors.
• Oversee content projects in close collaboration with Engagement Ops, MarTech team to provide fresh, accurate and donor-centric content updates.
• Coordinate approvals, track changes, and maintain documentation to ensure across-team alignment and a high-level donor experience.
• Support Donor Services on complex donor communications, standardized responses, pledge receipt updates and stewardship-related messaging.
• Partner with the Sr. Engagement Communications Manager on above stewardship activities, as well as  donor journey improvement, events,  story captures, outbound calling, campaigns, reporting and more.
• Prepare reports to share trends, track and maintain metrics, insights, from multiple systems to inform future decision making and effectiveness of stewardship efforts.
• Communicate directly with donors regarding event invitations, story captures and various projects
• Collaborate closely with teams such as Data Services, Donor Services, Audience Engagement, Engagement Services, and others.
• Perform other duties as required.

Donor Stewardship Focus

• Report back to donors on the impact of their giving through strategic communications.
• Maintain master stewardship and communications calendar in coordination with other community managers.
• Execute innovative methods of stewardship, post-solicitation communications and recognition opportunities.
• Reach out personally to thank donors via phone and/or email.
• Collaborate with donor advisors to steward specific donors.
• Enter notes in Salesforce to track all interactions with top donors.
• Develop and maintain the business processes to support the ongoing needs of the relevant donor communities.
• Keep relevant systems updated on information, communication, and activities relating to donors.

Stewardship Program Operations Focus

• Drive all programs forward with clear communications, key details and timely updates in Asana.
• Lead or support the Concert Ticket Program, managing timelines, creating systems and products to improve data capture, automation and program adoption, and prioritizing donors and Donor Advisors.
  • Act as the source of truth for donors and Donor Advisors’ questions and issues around concerts, tours and shows in a timely manner.
• Ensure tools and systems are in place to provide critical operational and project information to the Engagement leadership team and others to make actionable recommendations on both strategic goals and operational constraints.
• Draft, proof, test, and edit various donor communications.
• Plan, purchase and prepare gifts and swag bags for donors, then ensure successful data capture around these stewardship efforts.
• Lead in-house mailing projects with label creation, packaging, transporting and keeping track of invoices.
• Project manage the T-shirt Program by aligning Gift Operations, Digital, SalesForce Marketing and Engagement Communications to deliver a high-quality donor experience that balances team needs.
• Thrive in an environment with values of growth, flexibility, detail-orientation, and dependability.

We are looking for a very specific skill set. If you can say yes to each of these requirements, then we want to meet you!

• Minimum 2-3 years of experience working in communications, marketing, and/or fundraising.
• Prior experience in SalesForce is desired, but not required.
• Must have demonstrated written English and communication skills.
• Ability to establish priorities and handle various tasks simultaneously; perform job under pressure or in critical, time-bound situations while achieving objectives required. 
• High degree of accuracy and reliability in work.
• A strong attention to detail and commitment to excellence are required.
• Excellent interpersonal skills with the ability to develop sincere business/Ministry relationships necessary.
• Ability to adjust from working independently to a team setting.
• Ability to adapt to changes that occur Ministry-wide and interdepartmentally.
• Ability to start and complete assignments without specific directions; recognize problems and apply or suggest viable creative solutions; engage in professional growth activities.
• Role requires the ability to self-manage, track work progress, and work efficiently without direction and instruction.
• Requires strong problem-solving skills and sharp attention to detail.
• Experience working for a Ministry and/or non-profit organization is desirable.
• Strong organizational and administrative skills.
• Proficient in Microsoft Office and is open to learning additional tools like Asana and Tableau.

Why work for K-LOVE?

K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. K-LOVE employs nearly 500 team members in Franklin, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values. 

What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs 

“As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.  However, K-LOVE is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company’s Statement of Faith.  Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”